Frequently Asked Questions
Most orders ship within 3–7 business days after you place them (Gelato prints on demand). Once shipped, delivery typically takes 3–7 additional business days in the continental US. International shipping may take longer depending on your location and customs processing. You’ll get tracking info via email when your poster ships.
We use Master’s Edition archival paper with a matte finish.
- Thickness: 0.29 mm (11.4 mils) — thicker and more premium than standard printer paper (usually ~0.10 mm / 4 mils).
- Weight: 250 gsm (110 lb)
- Acid-free and pH-neutral to prevent yellowing over time.
- FSC-certified for sustainability. This museum-quality paper is chosen for longevity, rich color reproduction, and a luxurious feel.
For now, yes — we’re starting with a focused collection of spaceflight-inspired designs. We plan to expand to other companies, missions, and organizations in the future. If there’s a specific theme or subject you’d love to see, feel free to email us at hexamark.design@gmail.com — we’re always open to ideas!
All posters are available in the size you selected at checkout. We currently offer 18×24″ and 24×36″, custom sizes are not available at this time.
All posters are printed at 300 DPI (high resolution) for sharp, detailed reproduction. Colors are vibrant and accurate thanks to premium inks and archival paper.
No — all posters are sold unframed. This keeps pricing lower and lets you choose your own frame to perfectly match your space.
Posters are printed on demand and shipped directly from one of Gelato’s global production centers closest to your location. This helps reduce shipping times and carbon footprint.
Yes — we ship worldwide! Shipping times and costs vary by country and are calculated at checkout. International orders may incur customs duties or import taxes (paid by the recipient).
Once your poster ships, you’ll receive a tracking number via email. You can also check your order status by logging into your account on hexamark.shop.
We accept major credit/debit cards (Visa, Mastercard, Amex, Discover) via Stripe, plus Apple Pay and Google Pay where available.
Yes — all payments are processed securely through Stripe, a trusted payment gateway that uses bank-level encryption. We never store your full card details.
Orders can be cancelled within 24 hours or before printing begins. After that, changes or cancellations are not possible due to on-demand production. Contact us as soon as possible at hexamark.design@gmail.com.
Contact us within 14 days of estimated delivery with photos of the issue (or proof of non-delivery). Gelato will investigate and provide a reprint/reship or refund if the claim is valid.
Not at this time — we’re focused on individual collectors and enthusiasts. Please email hexamark.design@gmail.com if you’re interested in larger orders.
Some designs may be limited-run in the future. Current posters are open-edition (no strict limit), but we may introduce numbered editions later.
Not at this time — all artwork is original and curated by Hexamark. We’re always open to suggestions though!
Accordion Content